Shipping Policy

At algorx, we are committed to facilitating timely and reliable delivery of your orders. Please review the following shipping policy for important information regarding order processing, shipping methods, and delivery responsibility.

Order Processing & Fulfillment

• All orders are processed only after approval by a licensed healthcare provider and are fulfilled exclusively by our partner pharmacies.
• Processing time varies based on prescription verification, pharmacy workflow, order volume, and pharmacy operating hours.
• Shipping timelines refer to the period after the order has left the pharmacy, not the time of order placement.

Shipping Methods & Delivery

• Shipping is handled entirely at the discretion of the dispensing pharmacy.
• Depending on the medication, destination, and pharmacy logistics, shipments may be sent via UPS, FedEx, or USPS.
• Temperature-sensitive products are shipped with appropriate cold-chain packaging to maintain product integrity.
• Tracking information is provided once the pharmacy has shipped the order, when available.

Shipping Restrictions & Requirements

• We currently ship within the United States only.
• We do not ship to P.O. Boxes, APO/FPO addresses, or international locations.
• Delivery times may be affected by holidays, weather, carrier delays, or other factors outside of our control.
• Customers are responsible for providing a complete and accurate shipping address. Incorrect or incomplete addresses may result in delays, returned packages, or failed delivery.

Delivery Responsibility, Lost, or Damaged Packages

• Once an order has shipped, algorx is not responsible for carrier delays, lost, stolen, or damaged packages.
• All shipping outcomes, including replacement eligibility, are handled at the discretion of the dispensing pharmacy.
• Due to the nature of pharmaceutical medications, applicable laws and regulations may limit or prohibit replacement of lost, stolen, or damaged shipments, and these limitations are outside of algorx's control.
• algorx can assist by helping connect you with the dispensing pharmacy for further review, but replacement is not guaranteed.
• If a package arrives damaged, please contact support@algorx.ai within 24 hours of delivery, including clear photos of the damage.

Returns & Refunds

• Due to the nature of pharmaceutical products, all sales are final.
• We do not accept returns or exchanges.
• Please refer to our Return & Refund Policy for additional details.

By placing an order with algorx, you acknowledge and agree to this Shipping Policy. If you have questions, please contact our support team at support@algorx.ai.